Shipping & Returns
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Orders in stock are usually packed and dispatched within 2–4 business days after purchase. During restock periods, sales, weekends or public holidays, dispatch may take slightly longer.
All parcels include tracking. Once your order has been shipped, you will receive a tracking number by email.
We currently ship to Australia, New Zealand, the United States, Canada, the United Kingdom and Singapore.
Delivery Options & Times
Australia
Estimated delivery time after dispatch:
Standard: 3–7 business days
Express: 1–3 business days
Delivery times may vary depending on your location and Australia Post’s network.
International Shipping
We currently ship internationally to New Zealand, the United States, Canada, the United Kingdom and Singapore.
International shipping rates are calculated at checkout based on parcel weight and destination.
Estimated delivery time after dispatch:
New Zealand: usually 5–10 business days
United States: usually 7–15 business days
Canada: usually 7–15 business days
United Kingdom: usually 7–15 business days
Singapore: usually 5–10 business days
Please note that international delivery times are estimates only and may vary due to customs, postal delays, public holidays, local postal service processing, regional addresses, or other carrier delays outside our control.
Once your parcel arrives in the destination country, final delivery may be handled by the local postal partner, such as USPS in the United States, NZ Post in New Zealand, Canada Post in Canada, Royal Mail in the United Kingdom, or SingPost in Singapore.
Important Notice for International Orders
For international orders, please make sure your phone number and email address are correct at checkout.
Some parcels may require signature on delivery, collection from a local Post Office, or action from the customer after a delivery attempt.
Customers are responsible for monitoring tracking updates, delivery attempts, signature requests, and any collection notices from the local postal carrier.
For US Express orders, signature on delivery may be required. Please monitor your email, phone/SMS notifications, Australia Post tracking and USPS tracking carefully. If USPS attempts delivery and no one is available, the parcel may be held at your local Post Office for collection.
If a parcel is not collected within the required timeframe, it may be returned to sender.
Tracking
Once your order has been shipped, you will receive a tracking number by email.
For international orders, we recommend checking both the Australia Post tracking link and the local postal carrier tracking link once the parcel arrives in your country.
Customers are responsible for monitoring tracking updates, delivery attempts, signature requests, and any collection notices from the local postal carrier.
Missed Delivery & Uncollected Parcels
If a parcel cannot be delivered, the local postal carrier may hold it at a local Post Office or collection point.
If the parcel is not collected within the required timeframe, it may be returned to sender.
If an order is returned due to missed delivery, non-collection, incorrect or incomplete address, unavailable recipient, refused delivery, failure to sign for the parcel, or failure to follow local carrier instructions:
- the original shipping fee is non-refundable
- reshipping will require a new postage fee
- refunds, if approved, will be for the item value only and will exclude the original shipping fee
Please make sure your delivery address, recipient name, phone number, email address, unit number, gate code and delivery instructions are correct before placing your order.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, GST or local fees depending on the destination country.
These fees are the responsibility of the customer and are not controlled by 2 Sea Crabs Matcha.
Delays caused by customs or local postal processing are outside our control.
Returns
For safety and quality reasons, we do not accept change-of-mind returns or exchanges on food and drink products, including matcha.
If your order arrives damaged, incorrect, or missing an item, please contact us within 48 hours of delivery with:
- your order number
- clear photos of the parcel
- clear photos of the product condition
- a photo of the shipping label
We will review the issue and help arrange the best solution.
Refunds
Refunds are assessed case by case.
Original shipping fees are non-refundable once the parcel has been dispatched, unless the issue was caused by an error from our side.
If a parcel is returned to us due to missed delivery, non-collection, incorrect or incomplete address, unavailable recipient, refusal of delivery, failure to sign for the parcel, or failure to follow local carrier instructions, we may offer an item-value refund only, excluding the original shipping fee.
Please contact us at 2seacrabs@gmail.com if you need help with your order.