Shipping Policy

At 2 Sea Crabs Matcha, all orders are carefully packed and shipped from Melbourne, Victoria.

Order Processing & Dispatch

Orders are usually packed and handed over to Australia Post within 2–4 business days after payment has been confirmed.

Business days exclude weekends and public holidays.

During restocks, high-volume periods, supplier delays, order verification, or unexpected postal delays, processing may take slightly longer. If there is a significant delay with your order, we will do our best to contact you as soon as possible.

Please note that once your parcel has been handed over to Australia Post, tracking may not update immediately. The first tracking scan can take some time to appear in Australia Post’s system.

Shipping Destinations

We currently ship to:

• Australia  
• New Zealand  
• United States  

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location, parcel weight, and selected shipping method.

Delivery timeframes shown at checkout are estimates only and may vary depending on Australia Post, customs processing, public holidays, weather events, seasonal delays, or other circumstances outside our control.

International Shipping, Customs & Duties

International orders may be subject to customs checks, import duties, taxes, tariffs, or handling fees depending on the destination country.

These charges are determined by the destination country’s customs authorities and/or shipping partners. Where applicable, duties and taxes may be calculated and collected at checkout. If they are not collected at checkout, the customer may be required to pay them before delivery.

For United States orders, customs processing and postal network delays may affect delivery timeframes. 2 Sea Crabs Matcha cannot guarantee customs clearance times.

Incorrect Address, Failed Delivery & Returned Parcels

Please ensure your shipping address is complete and correct before placing your order.

If a parcel is returned to us due to an incorrect or incomplete address, failed delivery attempt, refusal to pay customs charges, or the parcel not being collected, the original shipping fee is non-refundable.

Additional shipping fees may apply if you would like the order resent.

If you notice an error in your address after placing an order, please contact us as soon as possible. We will do our best to update the address before the parcel is handed over to Australia Post, but we cannot guarantee changes once the order has been processed.

Delayed or Lost Parcels

If your parcel appears delayed or your tracking has not updated for an unusual period of time, please contact us and we will assist where possible, including lodging an enquiry with Australia Post when appropriate.

Please note that delayed tracking scans do not always mean the parcel has been lost. Some parcels may take longer to receive their first scan or update within the postal network.

Contact Us

If you have any questions about shipping, please contact us:

Email: 2seacrabs@gmail.com  
Instagram: @2seacrabs.matcha

This policy does not limit your rights under Australian Consumer Law.