Refund policy

At 2 Sea Crabs Matcha, we take pride in providing only authentic, high-quality Japanese matcha.

Please note that we do not accept returns or refunds for change of mind, personal taste preferences, or incorrect purchase.

However, in accordance with Australian Consumer Law, we will offer a replacement or refund if the product you received is:

• Faulty or defective,

• Significantly different from what was described, or

• Incorrect due to our error.

To be eligible, you must contact us within 7 days of receiving your order, with clear photos and your order number. We may request the item to be returned (unopened and in its original packaging) for inspection before a replacement or refund is issued.

We cannot accept returns on opened matcha products for health and safety reasons.

If you believe your order meets the conditions above, please contact us at:

Email: 2seacrabs@gmail.com
Instagram: @2seacrabs.matcha